Since switching providers, the Hi-Set High School Equivalency Tests in New Hampshire have been plagued by technical issues for five months

Since switching providers, the Hi-Set High School Equivalency Tests in New Hampshire have been plagued by technical issues for five months

Following 40 baffling minutes of attempting to send off the HiSET test for the test-takers who had driven huge spans and stood by without complaining, Michelle Voto apologized for the specialized challenges and let them know it was not working and to return home.

Before they left, she inquired as to whether they would like her to get back to them on the off chance that the program fired up once more, to which many said OK.

The test site was operational within twenty minutes. Voto raced to get back to all the test-takers. Some had the option to return, yet others couldn’t because of different conditions, and by then it was past the point of no return. They would have to wait until the following month to take the test, hoping that the same problems would not occur again.

Since being acquired by PSI Services five months ago, the HiSET test has been plagued by recurrent technical issues such as system outages, incorrect test scores, and increasing financial strain, to name a few. Due to the severity of the situation, the State Department of Education intends to reinstate the GED test that HiSET replaced in order to provide additional options until the issues are resolved.

The Exeter Adult Learning Center’s executive director, Voto, stated, “It’s been very difficult.” both at the local level for our students and ourselves, as well as at the state level.

HiSET: What is it?
New Hampshire is one of many states that offer the HiSET high school equivalency test. According to the website, it tests students in five categories: language arts reading, language arts writing, mathematics, science, and social studies.

According to Deanna Strand, executive director of the Dover Adult Learning Center, a variety of educational programs are offered by adult learning centers throughout the state of New Hampshire, with HiSET being one of them. She explained that, with the assistance of counselors at the learning centers, students prepare for the exams and then take the tests once they are prepared. When they complete every one of the five tests, they procure their secondary school equivalency declaration.

According to Strand, eligibility varies from state to state, but in New Hampshire, individuals over the age of 16 can take the test.

The state offered a test known as the GED prior to HiSET.

According to Strand, the GED was initially replaced due to its 2013 expiration, as it has done periodically throughout history to permit updates. It was additionally offered to Pearson Vue, and with this deal came two significant changes: The test was made available only online, and its cost skyrocketed. She explained that because it operated at a much lower cost and offered paper options, HiSET was its replacement.

What problem does HiSETis face?
According to Sarah Wheeler, the administrator of the Bureau of Adult Education for the NH Department of Education, HiSET was owned by a company called Educational Testing Services (ETS) until it was sold to PSI Services in December 2021. Until that time, HiSET was owned by ETS. In September and October of last year, the testing services made the official transition.

According to Strand, HiSET has encountered a plethora of technical issues since moving to PSI Services. These issues include difficulties scheduling students for testing dates, tests that do not function properly or shut down midway through, lost test scores, and a variety of other issues.

She stated that these issues have caused significant delays in the delivery of certificates to individuals.

If they are late, it could mean that they don’t get the job, get promoted, or meet the admission deadline. So any deferral is an issue,” she said. ” Individuals’ lives are being held up in light of the fact that they can’t seek after their objectives, since they lack certification that they’ve been planning for, now and again for quite a long time.”

Strand gave a model.

“We get calls from families saying, ‘My kid needs to enroll for school in the spring semester, however, they don’t have their authentication yet.’ After that, we have to go out and try to get a transcript, which would be the second best. But then their transcript system, PSI’s, wasn’t reliable,” she said.

What is causing these problems?
According to Strand, Educational Testing Services, which formerly owned HiSET, was the organization that developed both the SAT and the test. It only offered testing for educational purposes.

According to their website, PSI Services, which acquired HiSET from ETS, provides a much broader range of testing services. These services include tests for those aspiring to careers in real estate, cosmetology, manicure and barbering, IT, construction and trades, insurance, and other fields.

“I don’t think they truly comprehended the sort of understudies that we serve or the manner in which grown-up schooling communities work or what our particular requirements would be,” said Strand. ” Before they rolled it out to the entire nation, there was very little testing of their systems and the test itself to iron out these kinks.

This was refuted by PSI Services vice president of global marketing Allistair Fryer-Bovill, who stated that significant testing took place in August and September prior to the launch in October. He did, however, acknowledge that the testing process did not uncover issues specific to particular scenarios.

Different states that utilize the HiSET as their secondary school equivalency standard have likewise experienced issues, albeit these have changed from state to state, as per Fryer-Bovill.

“I simply don’t think they comprehended the tremendousness of the venture that they were embraced,” said Pam Shaw, understudy administrations facilitator at the Dover Grown-up Learning Community.

However, Fryer-Bovill stated that PSI Services has “more than doubled our resources dedicated to HiSET across all of the clients- and candidate-facing teams” since the system went live in October. He explained that this includes making use of the entire technology and hiring nearly 40 people who will be working exclusively on HiSET, taking calls, and supporting test centers.

Fryer-Bovill responded to the delayed test score reports with an email statement.

“We are aware of the significance of HiSET to the individuals who take our tests, and anything that prevents them from receiving their High School Equivalency (HSE) credential has an effect. We sincerely apologize for the delay in receiving HiSET results for New Hampshire test takers caused by a technical issue. As soon as this was discovered, a dedicated PSI team of experts was put together. As of April 6, 2023, all results have been sent to the New Hampshire Department of Education, so there shouldn’t be any more delays.

Nonetheless, testing delays are not by any means the only issue being looked by test focuses. Strand stated that even though test scoring turnaround times have generally improved since April 6, other issues persist and new ones have emerged.

Problems with logins According to Vigdis Dunn, the HiSET coordinator at Second Start in Concord, one of the first issues that arose as a result of the switch to PSI Services was that test providers were given incorrect login credentials to access student schedules and the system portal to view student score reports.

Test takers were also affected by this. Test takers were unable to access their accounts when the switch first occurred in September because PSI did not automatically transfer student account information from the previous system. Dunn claims that the students were required to create brand-new PSI accounts.

However, the issue was not creating a new account; rather, it was contacting PSI to learn how to proceed.

Ricky Currier, an Exeter Adult Learning Center HiSET student, stated, “We were on hold for like an hour.” They were as yet not truly adept at taking care of the circumstance.”

Problems scheduling test dates Dunn claims that accessing the test schedule was the Concord Center’s biggest problem at the beginning of the switch. According to Dunn, when PSI took over, they asked each center to send in the test dates and times they wanted to show up at on their schedule.

She stated, “Our schedules just could not get loaded into the system.” Nobody could sign up to take the tests they needed if there was no schedule.

The requested dates and times were incorrect when they finally loaded their schedule into the system.

These issues, Dunn added, implied she was hurrying to speak with other grown-up learning community chiefs, like Voto and Strand, to check whether they could take on a portion of her test-takers.

Fryer-Bovill acknowledged the problem and stated that although there were delays in the transition process, additional training was provided, and the problem was fixed.

Dunn said that despite the fact that this particular issue is as of now not present, the Harmony grown-up learning community experienced a very long time of deferral, being not able to run tests in September and October. Their first PSI test took place on November 22. Testing outages have also been a problem throughout the state.

According to Cindy St. Germain, the HiSET coordinator at the Dover Adult Learning Center, there have been numerous instances in which tests have malfunctioned midway through, preventing students from finishing them.

She gave an example of a student who had this problem.

He was just about to take his test. And the test stopped completely. She stated, “He still had twenty questions to answer.”

Despite being unable to answer the last twenty questions, the student was able to pass the exam.

St. Germain stated, “But if this scenario had been any different, and he failed, he would have had to come back to take another test at our test center.”

“It’s likewise sad, in light of the fact that his score is presumably a great deal lower than he would have scored, which, in the event that he was applying for school, having a higher score is better. Therefore, it had a clear impact on him in that regard,” Shaw continued.

According to Fryer-Bovill’s response, test-takers affected by outages receive a voucher to retake their test for free and an “excused absence” in their records.

Adult learning centers, on the other hand, went over the complicated nature of the situation.

Voto stated that a test ceases to function not only for.